Terms and Conditions
Welcome to Practical Investments. By accessing or using our courier and delivery services, you agree to be bound by the following Terms and Conditions. Please read them carefully.
Introduction
These Terms and Conditions govern the use of our services, including our website, booking system, and courier/delivery operations. By using our services, you confirm that you are legally capable of entering into binding agreements and accept these terms.
Services Offered
We provide courier and logistics services including, but not limited to:
Same-day delivery
Scheduled and urgent deliveries
Parcel, document, and pallet transport
Local, national, and selected international shipping
Service availability may vary depending on location, vehicle availability, weather conditions, and other operational factors.
Bookings and Orders
All bookings must be made through our website, customer service, or authorised agents.
You are responsible for ensuring the information you provide is accurate, including pickup and delivery addresses, contact details, and parcel descriptions.
Any changes to bookings must be communicated promptly and may incur additional charges.
Payment Terms
Pricing will be confirmed at the time of booking and is based on distance, parcel type, urgency, and service level.
Payments must be made in full via approved methods before or at the time of service unless credit arrangements are in place.
Invoices (for business clients) must be paid within the specified terms. Late payments may incur interest or suspension of service.
Cancellations and Refunds
Cancellations made at least [X] hours before pickup may be eligible for a full or partial refund.
Late cancellations or no-shows may be charged in full to cover time, fuel, and scheduling costs.
Refunds, if approved, will be processed using the original payment method.
Liability and Insurance
We take all reasonable care in transporting your goods. However, we are not liable for losses resulting from incorrect information, improper packaging, or prohibited contents.
Our liability for loss or damage is limited to the value stated in our insurance policy or as agreed in writing.
Additional insurance coverage is available on request for high-value or fragile items.
Prohibited Items
You agree not to send any items that are:
Illegal, hazardous, or flammable substances
Live animals
Cash or negotiable instruments (unless agreed)
Perishable goods requiring special storage
Weapons, explosives, or controlled substances
Sending such items is done at your own risk and may result in refusal of service or legal consequences.
Delivery Times and Delays
While we aim to meet scheduled delivery times, external factors (e.g., traffic, weather, or technical issues) may cause delays.
We are not liable for any indirect loss or damage caused by delayed delivery unless agreed in writing.
Intellectual Property
All content on our website, including text, graphics, logos, and service names, is the intellectual property of Practical Investments. You may not copy, reproduce, or use any content without written permission.
Privacy and Data Protection
We handle your personal information in accordance with our Privacy Policy. By using our services, you consent to such processing and confirm that all data provided is accurate.